Privacy Policy

ComSetu (“ComSetu”, “we”, “us” or “our”) respects your privacy and is committed to protecting the personal information of everyone who uses our website, mobile app and web admin panel (together, the “Services”). This Privacy Policy explains what information we collect, how we use it, and the choices and rights you have.

1. Information We Collect

We collect information in the following ways:

• Information you provide directly — such as your name, organization or community name, email address, phone number, and any details you share when you book a demo, fill out a contact form, or create an account.
• Information collected automatically — such as device type, browser, IP address, pages visited and general usage patterns, collected via cookies and similar technologies.
• Information from your use of the Services — such as community activity, events you join, referrals you make, and content you post within a community you belong to.

2. How We Use Your Information

We use the information we collect to:

• Provide, operate and maintain the Services, including community directories, events, referrals and analytics features.
• Respond to demo requests, support queries and other communications.
• Send administrative updates, security alerts and, where you have opted in, marketing communications.
• Monitor and improve the performance, security and usability of the Services.
• Comply with legal obligations and enforce our Terms of Service.

3. Cookies & Tracking

We use cookies and similar tracking technologies to keep you signed in, remember your preferences, and understand how the Services are used so we can improve them. You can control cookies through your browser settings; disabling certain cookies may affect how parts of the Services function.

4. Third-Party Services

We may share information with trusted third-party service providers who help us operate the Services — for example, hosting providers, email delivery services, analytics tools and payment processors. These providers are only permitted to use your information to perform services on our behalf and are bound by confidentiality obligations. We do not sell your personal information to third parties.

5. Data Security

We use reasonable administrative, technical and physical safeguards designed to protect your information from unauthorized access, disclosure, alteration or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

6. Your Rights & Choices

Depending on where you live, you may have the right to:

• Access, correct or update the personal information we hold about you.
• Request deletion of your personal information, subject to certain legal exceptions.
• Opt out of marketing communications at any time by using the unsubscribe link or contacting us directly.
• Object to or restrict certain processing of your information.

To exercise any of these rights, please contact us using the details below.

7. Children’s Privacy

The Services are not directed to children under the age of 13, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can take appropriate action.

8. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational or regulatory reasons. We will post the updated policy on this page with a revised “Last updated” date. Continued use of the Services after changes take effect constitutes acceptance of the revised policy.

9. Contact Us

If you have any questions about this Privacy Policy or how we handle your information, please contact us at hello@comsetu.com or write to us at Bengaluru, Karnataka, India – 560001.